International and always available
In the unlikely even that a fault occurs in your plant or your system from SSI SCHAEFER, our on-call service is available 24 hours a day, 365 days a year. Initally, you can speak to our expert engineers and product managers on the telephone, and they will be able to provide detailed advice.
Thanks to the direct connection via VPN, our experts detect possible problematic issues remotely and can resolve these for you. Should it prove necessary for an engineer to come to your site, their deployment will be initiated using fixed, defineed escalation stages. Short response times come guaranteed from SSI SCHAEFER.
In addition, our preventative IT maintenance ensures that faults do not occur in the first place. The systems are permanently monitored; if critical work parameters are exceeded, an engineer is informed immediately. Using the relevant statistics and reports, we obtain a precise overview for you and facilitate a high level of traceability.